Returns and exchanges

Returns and exchanges

RETURNS & EXCHANGES


 Returns/ Exchanges accepted within 5 days of purchase (excluding Saturdays, Sundays, and Holidays)

NEW PRODUCTS WITHOUT FAULTS

NEW PRODUCTS HAVING MANUFACTURING FAULTS

If customers want to change another items, they should send the product back to Mr Biker Saigon. Return Shipping Cost is on their cost. 

Upon acceptance of the return package, a purchasing code will be sent to them with the value of the refunds in order that they can make a new order on Mr Biker Saigon. Initial shipping cost is non-refundable.

If the package is not accepted, it will be sent back to customers at their expense and refund will not be granted.

Customers shall be responsible for their Return Shipping Cost to Mr Biker Saigon. 

Upon acceptance of return package,

(1) Mr Biker Saigon shall share the Return shipping cost with customer with the value as same as the Mr Biker Saigon freight policy. 

(2) A purchasing code will be sent to them with the value of the refunds in order that they can make a new order on Mr Biker Saigon or refunds will be sent to customers within 30 days via banking transfer.

If the package is not accepted, it will be sent back to them as their expense and refund will not be granted.


*There are a few important things to keep in mind when exchanging or returning a product:
No returns or exchanges allowed for liner shorts & road shorts.
Items that are returned / exchanged must be in their original unworn, unwashed condition with all tags intact, undamaged box or bag, together with receipts and any orginal documents attached. 
If realizing any manufacturing faults or having any queries, please contact us within 48h of successful receipt of order.


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